Refund & Cancellation Policy

Customers may request cancellation by calling 9000000000 or 9000000001 as soon as possible after placing the order. Cancellation is normally allowed only before the kitchen starts preparing the food. Once preparation has started, the order may not be cancellable because food is prepared fresh and perishable.

Punjabi Aage Oye may cancel an order due to item unavailability, kitchen closure, delivery area limitations, incorrect customer details, inability to contact the customer, payment failure, suspected fraudulent activity, or circumstances beyond reasonable control. If an eligible prepaid order is cancelled by the restaurant, a refund will be initiated.

Refunds may be approved for eligible cases such as restaurant cancellation of a prepaid order, verified duplicate payment, failed payment where money was debited, incorrect charge, or major order issue confirmed by the restaurant team. Refunds are not normally provided for customer change of mind, incorrect order selection, wrong address, customer unavailability, taste preference, or delays caused by incorrect information or events outside restaurant control.

Customers should report missing items, wrong items, spillage, or quality concerns immediately on receiving the order, preferably with order details and clear photos where relevant. The restaurant may offer replacement, partial refund, wallet/store adjustment, or other resolution after verification.

For eligible online payments, refunds will be initiated through Razorpay or the relevant payment provider to the original payment method wherever possible. After initiation, the final credit timeline depends on the payment provider, bank, card network, UPI provider, or wallet provider.

Approved refunds are normally initiated within 3 to 7 business days after verification. Bank or payment provider processing may take additional time, commonly up to 5 to 10 business days after initiation. Delays may occur because of banking holidays, payment gateway checks, or customer bank processing.

Payments made online will generally be refunded to the original payment method and not in cash. Cash adjustments, replacements, or store credits may be offered only at restaurant discretion for specific support cases.

Customers are encouraged to contact Punjabi Aage Oye first for faster order support. In case of payment disputes or chargebacks, we may share order records, delivery records, payment status, communication history, and other relevant information with the payment provider, bank, or dispute resolution authority.

For cancellation or refund support, contact Punjabi Aage Oye at 9000000000 or 9000000001 with your order number, payment reference where available, phone number used for the order, and a short description of the issue.

Refund, cancellation, and payment disputes are governed by the laws of India and are subject to the exclusive jurisdiction of courts and competent forums in Delhi, India.